As a housing association and landlord, Respond has a huge amount of documents and information to keep track of from suppliers, contractors and tenants, including bills, payments, contracts and invoices They had been using a system from a UK company, which was reaching end-of-life, so they needed to replace it.
The old system had been in place for a no. of years and, although it served its purpose, it had its limitations. Tomás English, Respond’s Financial Controller, and Deirdre Whittle, Accounts Payable Lead, felt that it lacked the flexibility they required, and they also wanted a greater sense of partnership from the provider going forward.
In 2019 they set about replacing the existing system. Having considered a number of potential providers, they choose EIS because they knew that they would be able to provide them with not only an end-to-end document management system with the flexibility they needed but also, they were a local provider with over 20 years’ experience. This meant they could offer improved insights to help optimise their document related processes. A look at their existing client list further reassured them that they were in good company.